Terms of service

These Terms of Service ("Terms") govern your access to and use of Crewly websites, mobile applications, and related services (collectively, the "Services") provided by Manifesto ("we," "us," or "our"), the operator of Crewly. By using the Services, you agree to these Terms.

1. The Services

Crewly provides tools for organizations to manage field operations, including team management, work area assignments, GPS-verified check-ins and check-outs, task management, expense tracking, equipment tracking, timesheets, notifications, and reporting. The mobile application is designed for field employees; the web dashboard is designed for administrators. Features may change over time.

2. Account registration

Organizations can register for the Services through our website. The person registering becomes the organization's first administrator. By registering, you represent that you have authority to bind the organization to these Terms. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

Employees are invited by their organization's administrator via invitation code. By accepting an invitation, employees agree to these Terms.

3. Plans and billing

The Services are offered under subscription plans as described on our website. We reserve the right to change pricing with reasonable notice. If your organization's account is suspended for non-payment, access to the Services will be restricted but your data will be preserved for a reasonable period.

4. Acceptable use

You agree not to:

• Violate applicable laws or third-party rights.
• Attempt to gain unauthorized access to the Services, other accounts, or underlying systems.
• Interfere with or disrupt the Services or networks connected to them.
• Use the Services to transmit malware, spam, or deceptive content.
• Reverse engineer or attempt to extract source code except where permitted by law.
• Share login credentials or invitation codes with unauthorized persons.
• Use the Services to track employees without their knowledge or in violation of applicable employment laws.

5. Customer data

Your organization retains ownership of data submitted to the Services ("Customer Data"), including employee records (name, email, phone, job role, hourly rate, skills), check-in data, GPS locations, photos, tasks, expenses, equipment records, and documents. You grant us permission to host, process, and display Customer Data as needed to provide the Services, secure our systems, and comply with law.

GPS location data is collected from employees only while the mobile app is in active use (foreground). We do not perform background location tracking. Organizations are responsible for informing their employees about location data collection in accordance with applicable employment and privacy laws.

The mobile app caches data locally for offline access using Firestore offline persistence. Cached data is synced automatically when connectivity is restored. Employee invitation codes are time-limited (7 days) and single-use; they are invalidated after registration or expiry.

6. Data isolation

Each organization's data is logically isolated. Administrators can only access data within their own organization. Employees can only access data assigned to them. Our security rules enforce this isolation at the database level.

7. Third-party services

The Services rely on third-party infrastructure including Google Cloud (Firebase) for hosting, authentication, database, and storage; Google Maps for geocoding and location services; and email delivery services. Your use of these components may be subject to additional third-party terms.

8. Intellectual property

We retain all rights to the Services, including software, design, and documentation. These Terms do not grant you any rights to our trademarks or branding. Your organization retains all rights to its Customer Data.

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT GPS ACCURACY WILL MEET SPECIFIC REQUIREMENTS.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED AUSTRALIAN DOLLARS (AUD$100).

11. Suspension and termination

We may suspend or terminate access to the Services for violation of these Terms, non-payment, risk to security, or as required by law. Suspended organizations cannot access the Services but their data is preserved. Terminated organizations' data will be deleted within 90 days unless a longer retention period is required by law. You may stop using the Services at any time by contacting us.

12. Governing law

These Terms are governed by the laws of Australia. Any disputes will be resolved in the courts of Australia.

13. Changes

We may modify these Terms from time to time. We will post the updated Terms with a new "Last updated" date. Material changes will be communicated via email or in-app notification. Continued use after changes constitutes acceptance of the revised Terms.

14. Contact

For questions about these Terms, contact us at info@crewlyapp.pro or use the Contact page on our website.

Crewly is operated by Manifesto.