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Find guides for setting up Crewly, managing employees, checking in, tracking work, and solving common issues.
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Set up Crewly
Create your org basics and run a day-one checklist.
Invite employees
Send invitation codes so your team can join the mobile app.
Create a work area
Add a job site with address, geofence, and assignments.
Employee check-in
How field staff check in and check out on site.
Export timesheets
Download hours for payroll from Reports.
Fix a check-in problem
Geofence warnings, stuck sessions, and sync issues.
Browse by category
Guides for organization admins and field employees.
Start Here
Set up Crewly for your company and run your first check-in.
7 articles
Admin Guide
Manage employees, attendance, and sessions on the web dashboard and in the Crewly mobile app.
9 articles
Employee App
Install the Crewly mobile app, accept invitations, check in, and complete tasks in the field.
11 articles
Check-In, GPS & Geofence
How location verification works, geofence warnings, and correcting sessions.
12 articles
Work Areas & Tasks
Create job sites, assign teams, attach documents, and manage tasks.
12 articles
Reports & Timesheets
Review hours, export payroll data, and fix missing check-outs.
10 articles
Expenses & Equipment
Job-log expenses and receipt photos; equipment inventory is not in the current product UI.
8 articles
Account & Billing
Plans, users, password changes, cancelation, and data requests.
10 articles
Privacy & Data
GPS privacy, who can see location, retention, and employee notices.
11 articles
Troubleshooting
Fix login, invitation, geofence, sync, and visibility problems.
14 articles
Popular articles
What is Crewly?
Crewly helps field teams verify who is on site, track hours, and run job-site operations from web and mobile.
Set up Crewly for your company
Day-one checklist: sign in, add clients and work areas, invite employees, and test a check-in.
Invite your first employees
Add team members and send invitation codes for the mobile app.
How to close an open employee session
Close a forgotten check-out from the web dashboard or the Crewly app History tab.
Difference between the mobile app and web dashboard
When to use the browser dashboard versus the Crewly mobile app — including admin features available on both.
Accept an employee invitation
In the Crewly app, join your company with the invitation code from email.
Check in to a work area
In the Crewly app, start a verified session when you arrive on site.
How GPS check-in works
Crewly reads your location, lists assigned sites, and saves GPS with the session.
What happens when an employee is outside the geofence
Outside warnings do not always block check-in; admins can still review location.
Does Crewly track employees in the background?
Crewly does not track location continuously in the background.
What to do when an employee forgets to check out
Close the open session from the web dashboard or the Crewly app.
Create a work area
Add a new job site from Work Areas on the web or in the Crewly app.
Why a work area is not visible to an employee
Usually missing assignment, unfinished invitation, or stale app data.
Export timesheets
Download Timesheet CSV or Team summary CSV for payroll.
Does Crewly track employees in the background?
No continuous background location tracking.
Employee GPS privacy notice template
Copy-ready notice you can share with field staff.
Work area is not visible
Assign the employee, refresh the app, confirm login.
Check-in button is not working
Permissions, connectivity, duplicates, and app updates.
Still need help?
Contact Crewly support if you cannot find the answer you need.