Account & Billing
Plans, users, password changes, cancelation, and data requests.
10 articles
Account OwnerWeb Dashboard3 min
How the free plan works
Free plan limits for users and work areas, and what requires an upgrade.
Account Owner3 min
What counts as a user
Login-capable people generally consume plan seats.
Account OwnerWeb Dashboard3 min
Upgrade your plan
Request a plan upgrade from Plan & Billing.
Account Owner3 min
Downgrade your plan
Ask support to move to a lower plan when your team shrinks.
All3 min
Change your password
Reset from web Forgot password or mobile Profile.
Account Owner3 min
Cancel your account
Contact support to cancel organization access.
Account Owner3 min
What happens to your data after cancellation
Access ends after cancelation; ask support about retention and deletion.
Account Owner3 min
Request a data export
Export reports yourself, or ask support for a fuller export.
Account Owner3 min
Delete organization data
Request deletion through Crewly support.
Account Owner3 min
Contact billing support
Reach Crewly for plan, invoice, and seat questions.
Related categories
Still need help?
Contact Crewly support if you cannot find the answer you need.