How to close an open employee session

If an employee forgets to check out, their session stays open. Administrators can close it from Check In/Out History on the web or from History in the Crewly mobile app. The record notes that an administrator closed the session.

1. Web: open Check In/Out History. App: open the History tab.
2. Find the employee’s open session.
3. Open the session and choose close / check out (or edit times).
4. Confirm the end time if prompted.
5. Verify the session no longer shows as open.

Duration is calculated for reports. The employee should pull to refresh Home in the Crewly app if it still shows checked in.