Troubleshooting

Employee has an open session

Close it from web History or the Crewly app, or ask them to check out in the app.

AdminWeb & Mobile App3 min read

Overview

Only one open work-area session is expected. Close leftovers before a new site check-in.

Step-by-step

  1. Ask the employee to Check Out in the Crewly app.
  2. If they cannot, close the session in web Check In/Out History or the admin app History tab.
  3. Confirm Home in the employee app no longer shows checked in after refresh.

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