Troubleshooting

Employee cannot log in

Fix email, password, invitation, and app version issues.

AllAll3 min read

Overview

Work through email accuracy, password reset, and invitation completion.

Step-by-step

  1. Confirm you are using the email your administrator invited.
  2. In the Crewly app login screen (or web Forgot password), request a reset code if needed.
  3. If they never joined, resend an invitation code for the Crewly app.
  4. Update the Crewly app, then retry.

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