Troubleshooting
Fix login, invitation, geofence, sync, and visibility problems.
14 articles
Employee cannot log in
Fix email, password, invitation, and app version issues.
Invitation code expired
Codes expire after seven days — resend from Team (web or app).
Employee did not receive an invitation
Check spam, email spelling, and resend.
Work area is not visible
Assign the employee, refresh the app, confirm login.
Check-in button is not working
Permissions, connectivity, duplicates, and app updates.
Employee appears outside the geofence
Widen radius, fix the pin, or accept GPS drift.
GPS location is inaccurate
Improve phone GPS and site geofence settings.
Photo upload failed
Check camera permission and network, then retry.
Push notifications are not working
Enable system permission and in-app notification settings.
Admin cannot see an employee
Confirm the employee exists in Team and belongs to your organization.
Employee has an open session
Close it from web History or the Crewly app, or ask them to check out in the app.
Report data looks incorrect
Fix open sessions and edited times, then re-export.
Check-in didn’t save or sync
Reconnect, refresh, and verify with an administrator before retrying.
App is slow or not responding
Update, restart, clear network hiccups, then reinstall if needed.
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Still need help?
Contact Crewly support if you cannot find the answer you need.